“We have all experienced frustration when our children, our spouses, our colleagues, or our friends minimize our concerns or tune us out. When they are so busy glancing at their phones or thinking of what to say next that they don’t really listen. And most of us are guilty as well, perhaps more often than we realize. But when we do it to our kids, when we fail to hear them and validate their feelings, we are in danger of damaging one of the most important relationships of all.”  –Randi Pochtar, PhD